Merchant Policy at Baseball Flags and Pennants Co. your baseball flags source

Merchant Policy

Phone:

847-548-0996 (See FAQ for answers to common questions)

Fax:

253-276-0723

Email:

Go to Contact Us

Online orders:

www.baseballflagsandpennants.com

Order Status:

Click Here for order status

Shipping
Methods:

Standard Shipping
If Standard Shipping is selected, orders are processed within 48 hours and are shipped via USPS or UPS, therefore, a physical shipping address is recommended.

Standard Shipping Rates
$5.50 for order totals between $0.00 and $60.00
$7.35 for order totals between $60.00 and $100.00
$9.45 for order totals between $100.00 and $150.00
$11.95 for order totals over $150.00

For more details on Standard Shipping, see Shipping Methods.

Express Shipping Options
Our Express Shipping options include UPS Next Day Air Saver, UPS 2nd Day Air, and UPS 3 Day Select. If selected, orders placed before 2:00pm CST (Central Standard Time) will ship the same day as ordered. If placed after 2:00pm CST, the order will ship the next business day via the Express Shipping method selected. P.O. Boxes are not accepted with our Express Shipping Options.

Express Shipping rates are determined by the order weight and shipping State. Our easy to use shipping calculator is located on the first page of our shopping cart.

For more details on Express Shipping, see Shipping Methods.

Customer guarantee:	Baseball Flags and Pennants Co. is committed to providing quality products. If you are disappointed in the items ordered, you may return or exchange the merchandise for full refund minus original shipping and handling charges in accordance with our below return policy. This request must be made within 10 days of delivery.

Return policy:

Please review your items to insure the quality meets its intended use.

If you would like to return or exchange your item(s), please obtain a Return Merchandise Authorization (RMA) number from us by emailing your request to RMA@sportsflagsandproducts.com within 10 days of delivery. We will reply promptly with your RMA# and return instructions.

Once we reply with your RMA #, please write this # down with your Order #, and indicate Return or Exchange on the 4x8 inch return/exchange card enclosed with your order.

If you are exchanging your item for a different item, style, or size, please indicate name of item to be exchanged for on this card. Exchange shipping fees are free.

The item(s) must be returned in unused and resaleable condition along with the original packaging and packing slip. You may want to insure your return, as we cannot be responsible for lost or misdirected returns. If you paid for your order by credit card, a refund will be issued within 10 business days and will appear on your next billing statement.

Original shipping and handling charges are non-refundable.

Custom Orders, Event Merchandise, and Media Orders are not eligible for return, refund, or exchange.

Payment options:	Our secure site accepts Visa, Mastercard, American Express, and Discover for online orders. If you would rather send a personal check or money order, please use our Mail/Fax Order Form. After your order ships, a charge from "Sports Flags and Products Co." will appear on your next billing statement. Purchase Orders are accepted and can be faxed to 253-276-0723 for processing.